APPOINTMENTS
A referral is required from a primary care provider in order to get an appointment with Hillside Pediatrics. Although many families and children do not have regular family doctors, a referral is still required and can be obtained via other options. Please see our FAQ page for more info on how to obtain a referral without a family doctor. Referrals are also accepted from midwives and nurse practitioners.
We are see people both virtually and in office. Please ensure you read the information on this page prior to your appointment, be it virtual or in person.
PRE-APPOINTMENT CHECKLIST
Please ensure there is a referral on file for the specific issue that you are making this appointment for.
- If this is a new health concern, you will need a referral from your primary care provider, even if we’ve seen you for a different health concern in the past.
- If the pediatrician previously referred you back to your primary care provider for follow-up, you will also need a new referral to be seen by us again.
- If it is unclear whether a referral is needed, our office manager may request that you obtain a new referral to ensure the whole health care team is aligned.
Have you completed and returned all the requested paperwork?
Do you have all of the prescription medications your child takes?
Is your child wearing comfortable loose clothing that allows for examination?
IN OFFICE
We adhere strictly to provincial and federal health and safety guidelines for all in office appointments.
- Do not arrive too early for your in office appointment.
- Please complete all requested paperwork prior to your appointment.
- Cancel if you are sick or have symptoms related to COVID, the flu or other airborne infections.
- Please see our FAQs for any further information.
Thank you for being kind and patient!
TELEHEALTH
1. Setting up the Zoom application on your device.
Please make sure to complete step 1 thoroughly before your appointment (ideally, the day prior). If you encounter any issues with the Zoom application, head over to the Zoom Help Center well in advance of your appointment to resolve them.
Mobile device, tablets, iPads etc. Please ensure you have the Zoom app installed on the device you will be calling from. Once installed Zoom will prompt you to test your audio and video, please ensure that you do this prior to our appointment.
Desktop and laptop users may download the Zoom app for your computer, however, Zoom will also allow and prompt you to join the meeting from your internet browser. Please ensure that you test your audio and video prior to our appointment.
2. To begin your telehealth appointment.
For optimal results, always opt for a wired internet connection or a robust wireless connection. Utilize wired earbuds whenever possible. Select a quiet space where you can focus without interruptions.
- Click on your pediatrician’s photo or Zoom icon.
- You will then be forwarded to their virtual waiting room where the doctor will begin the session.
- As is the case in a real waiting room, your appointment may not start right away. Please wait for the doctor to begin the session and do not disconnect the session if it does not begin on time.
Hillside Pediatrics 