APPOINTMENTS

A referral is required from a primary care provider in order to get an appointment with Hillside Pediatrics. Although many families and children do not have regular family doctors, a referral is still required and can be obtained via other options. Please see our FAQ page for more info on how to obtain a referral without a family doctor. Referrals are also accepted from midwives and nurse practitioners.

During these unique times we are seeing people both virtually and in office. Please ensure you read the information on this page prior to your appointment, be it virtual or in person.


PRE-APPOINTMENT CHECKLIST

  • Do you have a new referral from a primary care provider within the last 6 months? Please note that this is a requirement.
  • Have you completed and returned all the requested paperwork?
  • Do you have all of the prescription medications your child takes?
  • Is your child wearing comfortable loose clothing that allows for examination? 

Mobile device, tablets, iPads etc. Please ensure you have the Zoom app installed on the device you will be calling from. Once installed Zoom will prompt you to test your audio and video, please ensure that you do this prior to our appointment.

Desktop and laptop users may download the Zoom app for your computer, however, Zoom will also allow and prompt you to join the meeting from your internet browser. Please ensure that you test your audio and video prior to our appointment.


IMPORTANT NOTE FOR PAITENTS USING EMAIL

Our doctors use a secure messaging service within our EMR called Medeo. We highly recommend setting up a Medeo account prior to your appointment. It only takes a minute and it will prevent you from missing important, secure communication, including instructions and requisitions. In the past we have found that Medeo mail has gone to our patients’ Junk or Spam folder.


TELEHEALTH

Click on your pediatrician’s Zoom link below to begin your telehealth appointment with that doctor. You will then be forwarded to their virtual waiting room where the doctor will begin the session. As is the case in a real waiting room, your appointment may not start right away. Please wait for the doctor to begin the session and do not disconnect the session if it does not begin right on time.

Dr. Jennifer Balfour

Dr. Roxana Bolaria

Dr. Lauren Kitney

Dr. Brett Schrewe


IN OFFICE

For the health and safety of your family, our patients, and our staff/doctors please read the information below before you arrive for any in-person appointments. We adhere strictly to provincial and federal COVID-19 health and safety guidelines for all in office appointments.

  • Do not arrive too early for your in office appointment.
  • Wear a mask (as per current Public Health Order) and observe physical distancing in the office.
  • Cancel if you are sick, or if you have been in contact with someone with COVID-19.
  • Do not come to the office if you have travelled out of the province or country in the last two weeks. Sometimes a virtual appointment is possible instead. 
  • Please do not stand close to our medical office assistant. 
  • You will not be able to enter the office until the doctor is ready. Please call when you arrive at our building to confirm that you may come up to 3rd floor.
  • Only one adult may accompany your child or teen. No other children may attend the appointment, unless they are an infant sibling (under 6 months of age) who stays in contact with the adult at all times. 

Thank you for being kind, patient, and safe during these unusual times! Everyone is working hard to ensure care is safe and timely. We appreciate your help.

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