OUR COVID-19 RESPONSE

Call 811 if you need COVID-19 advice.
Our office cannot give you COVID-19 advice.
Be sure to stay apart and stay safe!

A non-medical hotline is available 7:30am-8pm, 7 days a week at 1-888-COVID19 (1-888-268-4319)

INFORMATION REGARDING COVID-19 & YOUR APPOINTMENT

If you or your child are:

  • Experiencing symptoms listed below (regardless of how mild)
  • Have traveled outside Canada in the last 14 days
  • Or have been in contact with someone diagnosed with COVID-19

DO NOT ATTEND YOUR APPOINTMENT WITHOUT CALLING THE CLINIC FOR FURTHER INSTRUCTIONS. Many appointments can be (or may have already been) adjusted to occur via telephone or telehealth.

SYMPTOMS INCLUDE:

  • Cough
  • Sneezing
  • Fever
  • Sore Throat
  • Difficulty Breathing or Shortness of Breath

STEPS WE’VE TAKEN TO REDUCE THE RISK OF COVID-19 TRANSMISSION IN THE CLINIC

We’ve taken a number of steps at the clinic to reduce the risk of transmission within the clinic, in accordance with Work Safe BC’s requirement to implement a COVID-19 Safety Plan.

REDUCED IN-CLINIC PATIENT VOLUMES

  • We’ve reduced the number of patients being seen in the clinic each day, and arranged appointments to minimize the number of patients that may be in the waiting room simultaneously.
  • Where possible we are deferring in-patient visits to telehealth, in accordance with guidance from Doctors of BC, to reduce the amount of foot traffic in the clinic.

CHANGES TO THE WAITING ROOM

  • Chairs in the waiting room have been re-arranged to ensure they are spaced at least 2 metres apart.

CLEANING AND SANITIZING

  • We’ve implemented a cleaning plan in accordance with guidance from the BC Centre for Disease Control.
  • High contact surfaces in the waiting room, including door handles and chair arms are being wiped down with disinfectant more frequently.
  • High contact surfaces in patient rooms are being wiped down after each use.
  • Employee work stations including keyboards, phones, and other high contact areas are disinfected daily.

PERSONAL PROTECTIVE EQUIPMENT (PPE)

  • Our staff will be wearing (at a minimum) surgical masks during patient interactions, in accordance with PPE guidance from Island Health and the BC Centre for Disease Control.
  • The College of Physicians asks that you wear a medical grade mask.

WASHING HANDS

  • Hand sanitizer is available in the waiting room. Patients are asked to use the provided hand sanitizer upon entering the clinic.
  • Staff will wash their hands before and after each patient interaction.

ONE PARENT TO ACCOMPANY CHILDREN

  • We ask that only one parent accompany children to their appointment to conserve limited waiting room space, and reduce the amount of foot traffic in the office.

BRING OWN READING MATERIAL & TOYS

  • We have removed all reading material and toys from the waiting room and exam rooms. Please bring your own reading material or toys.

BEST PRACTICES TO AVOID THE SPREAD OF COVID-19

  • Wash your hands regularly using soap or water or if not available, using alcohol-based hand sanitizer.
  • Maintain at least 6 feet away from people who are coughing/sneezing. Cover your mouth when coughing or sneezing and wash your hands afterwards.
  • Avoid touching your eyes, nose and mouth.
  • Stay home if you’re unwell.

ADDITIONAL INFORMATION

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