OUR COVID-19 RESPONSE
Call 811 if you need COVID-19 advice.
Our office cannot give you COVID-19 advice.
Be sure to stay apart and stay safe!
A non-medical hotline is available 7:30am-8pm, 7 days a week at 1-888-COVID19 (1-888-268-4319)
INFORMATION REGARDING COVID-19 & YOUR APPOINTMENT
If you or your child are:
- Experiencing symptoms listed below (regardless of how mild)
- Have traveled outside Canada in the last 14 days
- Or have been in contact with someone diagnosed with COVID-19
DO NOT ATTEND YOUR APPOINTMENT WITHOUT CALLING THE CLINIC FOR FURTHER INSTRUCTIONS. Many appointments can be (or may have already been) adjusted to occur via telephone or telehealth.
- Sore Throat
- Difficulty Breathing or Shortness of Breath
STEPS WE’VE TAKEN TO REDUCE THE RISK OF COVID-19 TRANSMISSION IN THE CLINIC
We’ve taken a number of steps at the clinic to reduce the risk of transmission within the clinic, in accordance with Work Safe BC’s requirement to implement a COVID-19 Safety Plan.
REDUCED IN-CLINIC PATIENT VOLUMES
- We’ve reduced the number of patients being seen in the clinic each day, and arranged appointments to minimize the number of patients that may be in the waiting room simultaneously.
- Where possible we are deferring in-patient visits to telehealth, in accordance with guidance from Doctors of BC, to reduce the amount of foot traffic in the clinic.
CHANGES TO THE WAITING ROOM
- Chairs in the waiting room have been re-arranged to ensure they are spaced at least 2 metres apart.
CLEANING AND SANITIZING
- We’ve implemented a cleaning plan in accordance with guidance from the BC Centre for Disease Control.
- High contact surfaces in the waiting room, including door handles and chair arms are being wiped down with disinfectant more frequently.
- High contact surfaces in patient rooms are being wiped down after each use.
- Employee work stations including keyboards, phones, and other high contact areas are disinfected daily.
PERSONAL PROTECTIVE EQUIPMENT (PPE)
- Our staff will be wearing (at a minimum) surgical masks during patient interactions, in accordance with PPE guidance from Island Health and the BC Centre for Disease Control.
- The College of Physicians asks that you wear a medical grade mask.
- Hand sanitizer is available in the waiting room. Patients are asked to use the provided hand sanitizer upon entering the clinic.
- Staff will wash their hands before and after each patient interaction.
BRING OWN READING MATERIAL & TOYS
- We have removed all reading material and toys from the waiting room and exam rooms. Please bring your own reading material or toys.
BEST PRACTICES TO AVOID THE SPREAD OF COVID-19
- Wash your hands regularly using soap or water or if not available, using alcohol-based hand sanitizer.
- Maintain at least 6 feet away from people who are coughing/sneezing. Cover your mouth when coughing or sneezing and wash your hands afterwards.
- Avoid touching your eyes, nose and mouth.
- Stay home if you’re unwell.